What is Employee Experience Management?
If a business is to succeed, employee experience management is just as important as managing the experience of some other stakeholder group. In the famous words of Elon Musk, “A company is a group organized to create a product or service, and it is only as good as its people and how excited they are about creating”. This enthusiasm and motivation in employees come from unfailingly ensuring that they are happy with their work, terms of employment, work environment, working conditions, remuneration, and the overall company experience.
There are a number of ways to improve employee experience, some of which are as follows:
- Flexible working hours
- Appreciation
- Recognition
- Low monotony
- Comfortable workspace
- Recreational activities
- Fun activities
- Better policies
- Better communication
- Strong values and ethics in place
Key Performance Indicators(KPIs)
Our employee experience strategy can help managers keep better, accurate, and clear records to avoid conflicts or disagreements over what actually happened. It also helps them keep better track of the performance of specific employees, making their appraisal easier. They can also check an employee’s performance against the KPIs (key performance indicators) in real-time and take corrective actions immediately rather than waiting for the end of a period to evaluate and counteract mistakes/deviances. The clearer confusion also allows the workforce to know exactly what is expected of them. It creates a harmonious environment and limits conflicts and blame games. It also makes decision-making easier when it comes to deciding who to promote, especially recognize, keep, fire, and how much bonus to be given.
These also help the management evaluate how successful the impact of their different strategies has been in an attempt to improve the experience for the employees. Change in productivity levels, absenteeism rate, attitude, number of complaints and conflicts, rate of employee retention, and other such factors determine the success or failure of different strategies adopted by the management.